It’s worth reading this Op-ed on American Banker titled, “Real issue for debt collectors is the irrelevance of telephones”
Is it worth the risk?
“TCPA litigation increased 31.8% from 2015 to 2016 while Fair Debt Collection Practices Act litigation decreased during the same time period.”
Does it work?
“Phone calls are losing relevance as consumers migrate to communicating with companies over digital channels. Indeed, the tech company Neustar reports that 97% of business calls go unanswered.”
